Select your product
Describe your pre-owned product(s): manufacturer, model and quantity
Get a free quote
Receive an instant trade-up quote value for your pre-owned product(s)
Complete your trade
Enter your contact information, review the Terms and Conditions and then confirm your trade
Ship us the product
We will email you a pre-paid shipping label/placard and shipping instructions within one business day of completion of online transaction. Simply package your trade-up product into a sturdy box ensuring it's wrapped to protect the device, attach the label/placard and ship it to us. Most items are shipped using FedEx.
Product received
Once we receive your product, we inspect the condition to make sure it matches the condition you selected.
Send in your proof of purchase
Fax your Confirmation Email and your proof of purchase receipt for your new Helio device to 770-925-9064 or mail to:
Helio Trade-Up Program
3885 Crestwood Parkway
Suite 500
Duluth, GA 30096
Receive your check
Your redemption check will be issued 3 to 4 weeks after the receipt and inspection of your trade product and proof of purchase, whichever is later.
